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Frequently Asked Questions

What kind of lights are on the pre-lit Christmas tree?

Our pre-lit Christmas trees come equipped with energy-efficient LED lights that provide bright, vibrant illumination while consuming less power compared to traditional bulbs. These LED lights are designed to last for many holiday seasons, offering long-lasting performance and beautiful, consistent lighting throughout the tree. Additionally, LED lights generate less heat, making them safer for indoor use around children and pets.
The lights are evenly distributed to create a warm and festive atmosphere, enhancing the overall look of your Christmas décor. If you have any questions about the lighting or features of our pre-lit trees, our customer service team is always here to assist you.

How do I assemble the Christmas tree?

Assembling our Christmas tree is simple. Each tree comes with a detailed, easy-to-understand instruction manual that guides you step-by-step through the setup process, allowing you to complete the assembly quickly and with minimal effort. Whether you’re setting up the tree for the first time or decorating for the holidays, the manual provides clear illustrations and instructions to help you along the way.
If you encounter any difficulties or have questions during assembly, our friendly customer service team is always available to assist you. At Costway, we’re committed to making your holiday decorating experience as enjoyable and hassle-free as possible.

How do I store the small Christmas tree after the holidays?

After Christmas or Halloween decorating, store your small tree by carefully removing decorations and folding the branches inward. Use a breathable storage bag or tree box to protect it from dust and moisture. Avoid using sealed plastic bags, and store in a cool, dry location like a closet or under a bed to maintain its shape for next year’s festivities.

Does the Xmas tree have a sturdy base?

Our Xmas tree trees feature a heavy-duty crossed metal base, securely attached to the trunk with reinforced screws, offering excellent stability and support. This sturdy design helps keep the tree upright even when fully decorated. For safety, we recommend placing the tree on a flat, level surface and distributing ornaments evenly to avoid imbalance or tipping. The solid construction ensures your tree remains steady throughout the festive season. If you have any concerns or need setup advice, our dedicated customer service team is always ready to provide assistance and ensure you have a smooth decorating experience.

Does the mini Christmas tree come with a tree stand?

Our mini Christmas trees are thoughtfully designed with either a stylish pot or a durable cement base, depending on the model you choose. These bases provide a secure and balanced foundation, making the trees perfect for display on tables, desks, or shelves without worrying about them tipping over. Besides offering stability, the decorative bases enhance the tree’s overall aesthetic, seamlessly blending into your home décor. Whether you’re placing your mini tree in a living room or office, these bases ensure your festive decoration stays safely in place. For further guidance, our customer support team is here to help.

Is the pre-lit Christmas tree easy to fluff and shape after unpacking?

The pre-lit Christmas treeswe offer are designed for hassle-free setup with innovative hinged branches that automatically spread out once unpacked. This feature greatly reduces the time and effort needed to assemble the tree, making it convenient for everyone. The branches are also highly flexible and easy to bend, allowing you to customize the shape and fullness to your liking.
This adaptability lets you hang numerous lightweight ornaments and create a stunning holiday centerpiece that reflects your style. Whether you prefer a natural or more decorated look, our trees help you effortlessly achieve your desired festive ambiance.

Are the branches of the Christmas tree heavy-duty enough to hold ornaments?

Our Christmas tree branches are constructed from robust, heavy-duty materials designed to securely hold various ornaments without bending or breaking. To ensure the branches can support your decorations safely, we recommend testing them by gently hanging a few ornaments before fully decorating. For heavier items such as glass baubles, large decorative pieces, or handmade ornaments, placing them closer to the trunk or on thicker, sturdier inner branches provides better support and prevents sagging or damage. This careful approach helps maintain the tree’s shape and balance, keeping your festive display beautiful and stable throughout the holiday season, even when fully adorned.

How long will it take to deliver my Christmas tree?

We know how important it is to receive your Christmas tree quickly, so we prioritize fast and efficient order processing. After your order is confirmed, our warehouse team typically processes it within 1 to 2 business days, carefully picking, packing, and preparing it for dispatch. Delivery times generally range from 2 to 7 business days, depending on your location and the courier service handling your package.
However, external factors such as severe weather conditions, logistical disruptions, or technical delays may occasionally impact delivery times. We appreciate your understanding and patience, and we’re committed to keeping you informed about your order status every step of the way.

Can I change the shipping address after placing my order for the Christmas tree?

If you need to change the shipping address after placing your order for a Christmas tree, please contact our customer service team as soon as possible at [email protected]. When you reach out, please provide your order number along with the updated delivery address. We will then verify if the new address is serviceable and inform you if there are any additional costs related to the change. Please note that if the order has already entered the processing or shipping stage, changing the address might not be feasible. Acting quickly helps ensure your package arrives at the correct location without delays or complications.

What is your return policy for mini Christmas trees?

At Costway, we strive to make returns for mini Christmas trees simple and hassle-free. To begin a return, please email us at [email protected] with your order details and the reason for the return. Once your return request is approved, we will provide you with a prepaid return shipping label and detailed instructions for packaging and sending back the item securely.
Upon receiving the returned tree, we typically process refunds within 3 to 7 business days. We accept returns for defective, faulty, or incorrect items, and offer options for either partial refunds or replacements, depending on your preference. For more detailed information, please refer to our official Return Policy available on our website.