Our Guarantee

The Costway guarantee is simple: provide customers with 100% satisfaction with of our Costway branded items and services. If there’s any unsatisfactory with purchases or in need of help regarding our products and services, drop us an email to [email protected]. We will work around the clock to get your satisfaction.

We offer a 30-day return guarantee

Costway has built our reputation by offering customers the best products and the cheapest prices for over ten years. Every purchase you make is 100% guaranteed. When you order from us (, we guarantee all items before shipment are brand new and have been checked carefully. If you receive the items that are not what you expected or don't work in 30 days from the date of purchase, we'll exchange or refund you the money you paid. Please refer to our Return Policy for more detailed information about returns. We guarantee that we will do our best to resolve your issue as quickly and thoroughly as we can. We want you to be our lifelong customer.

We guarantee you a quick response

We understand our customers want to hear from us as soon as possible. Our customer service team pledges to you that we answer your inquiries quickly within one working day, not later than two working days and will help and guide for many years to come. You'll be pleased with our rapid response.

We guarantee your privacy will be respected

We will not distribute your email address, receipt information or any other personal information to others without your permission. We will never discuss your personal situation with anyone else. We want to earn your trust. We will always treat you with respect and we value your privacy.

If you want to know more about how we use your information, please refer to our Privacy Policy.

Costway Care Warranty

Costway® Warranty is a care-free limited protection plan provided free of charge on Costway® items.

Costway® Warranty does not cover failures: abuse, accidental damage, or when repairs have been made or attempted by anyone other than Costway.

Warranty Period

One(1) year limited warranty for Costway® home appliances;

One hundred and eighty(180) days limited warranty for other Costway® items.

Valid from the purchasing date.