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Shipping Guide

Shipping Costs & GST:

1. Free Standard Shipping on all items.

2. 10% GST already charged in all orders.

3. Some extra-remote or off-shore areas will charge extra postage fees and some are not being able to deliver. We will first contact you and ask about your willingness before dealing with your order. Please pay attention to your message before dispatch.

Shipping Locations:

1. Shipping is only valid for shipping addresses in Australia.

2. We do not deliver to

COWRA, MUDGEE, BLACKWATER, EMERALD, BARCALDINE, LONGREACH, MOUNT ISA, WINTON, ARMIDALE, CHARTERS TOWERS, JULIA CREEK, VERNON ISLANDS, PELLEW ISLANDS, WOLLOMOMBI, FREEBURN ISLAND, GOAT ISLAND, PIMLICO ISLAND, LORD HOWE ISLAND, NORFOLK ISLAND, CANARY ISLAND, BULWER, COWAN COWAN, KOORINGAL, MORETON ISLAND, TANGALOOMA, BRIBIE ISLAND NORTH, CURTIS ISLAND, HERON ISLAND, GREAT KEPPEL ISLAND, FITZROY ISLAND, GREEN ISLAND, SOUTH WELLESLEY ISLANDS, WELLESLEY ISLANDS, WEST WELLESLEY ISLANDS, AYTON, BLOOMFIELD, DEGARRA, HELENVALE, HOPE VALE, ROSSVILLE, STARCKE, WUJAL WUJAL, POINT LOWLY, PORT BONYTHON, BABBAGE ISLAND, BERNIER ISLAND, DORRE ISLAND

Shipping Methods:

All orders are shipped out via Australia Post/Direct Freight Express.

Shipping and Delivery Estimates:

We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

If you choose to pay by credit card, your order will be billed within 24 hours. The items will usually be shipped out the next business day after we received payment. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 3 to 7 days, depending on your destination and the shipping carrier. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 10 business days have the option to choose order cancellations or partial refunds. Please see the return policy for more details.

When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

Costway takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the Costway shipping facility to homes or businesses. If the item is damaged in transit, please choose the corresponding item in “My Orders” to apply for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Costway with proof of the damage in detail as this will assist us in processing your order refund.

Rural and remote areas may take longer.

Orders Tracking:

You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.

You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your Costway account and password to get a summary of past orders by visiting our Track Your Order’ Page for detailed steps of order tracking.

Note:

1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

2. We are not responsible for any return shipping cost if the product didn’t meet your expectation nor placed a wrong order after the order has been shipped out.