Shipping Guide

Shipping Costs & GST:

1. Enjoy free shipping to most locations within Australia.
2. A 10% Goods and Services Tax (GST) is already included in all orders.
3. If the courier company applies a Destination Surcharge for delivery to your area, it will be automatically added to your order during checkout. Shipping fees are determined by the weight and dimensions of each item. Large items may incur additional postage costs.
Some remote or offshore areas may require extra postage fees, and some may not be serviceable for delivery. We will contact you to confirm your willingness to proceed with the order if such a case arises. Please check your messages carefully before dispatch.

Shipping Locations:

We only ship to addresses within Australia.

Shipping Methods:

All orders are shipped through either Australia Post or Direct Freight Express.

Shipping and Delivery Estimates:

· We strive to ship all in-stock orders as soon as possible. Typically, orders are shipped on the same day or the day following your purchase, but there may be situations where it could take longer. If your item is in stock, your order will be estimated to ship on the next business day. All estimates are based on business days.

· If you pay by credit card, your order will be billed within 24 hours. Items are usually shipped within 1-3 business days after we receive payment. If you order multiple items with different delivery destinations, they may be shipped separately.

· In cases of force majeure, such as extreme weather conditions, the processing of orders may be delayed. However, we will do our best to expedite your order as soon as possible once the conditions permit.

· At Costway, we take every reasonable precaution to ensure that our products are not damaged during shipping. However, product damage can occur during transit from our shipping facility to your home or business. If the item is damaged in transit, please go to "My Orders" and apply for a refund or return within 3 business days of receiving your package. Please note any visible damages (scrapes, dents, etc.) or operational damages (system malfunctions) and take digital photographs to provide proof of the damage in detail, as this will help us process your order refund.

· Please be advised that shipping to rural and remote areas may take longer.

Orders Tracking:

For each order you place, you will receive at least two emails:
1. Order Acknowledgment Email: Once you've placed an order, you will receive an email acknowledging your order details.
2. Shipment Confirmation Email: When your item ships, you will receive a shipment confirmation email. It will include your order number, carrier information, the date and time the order was placed, the status of the order, and package tracking numbers for shipped items. For the exact location of your shipment, please track your items on the carrier's official website.
You can also visit our online Order Status page 24 hours a day, 7 days a week, to view the most up-to-date status of your order. To access your order summary, sign in to your Costway account and password. Visit our Track Your Order Page for detailed steps on how to track your order.


1. Before making payment, please ensure that you have entered the correct shipping address for your order, as this is the address to which we will ship.
2. If you are not satisfied with the product or have mistakenly placed the wrong order, we are not responsible for any return shipping costs after the item has been shipped.
3. Please note that we do not provide inside or upstairs delivery services.

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