Cat Supplies

Treadmills Outdoor & Patio Furniture Office Desks Trampolines

Frequently Asked Questions

How do I choose the right cat tree for my cat?

When choosing the right cat tree for your cat, consider their personality and needs. Active cats love tall trees with perches, while older or shy cats prefer shorter ones with cozy hideouts. Look for sisal-wrapped posts to protect furniture, and a sturdy wood or plywood base. If you're shopping for both cats and dogs, be sure to explore our dog supplies section too—we offer pet beds, gates, and crates that complement your home and keep all your furry companions comfortable.

Can I place the cat tower anywhere in my home, or does it need a specific spot?

You can place a cat tower in most areas of your home, but ideal spots balance your cat’s instincts and safety:
1. Near a Window: Cats love birdwatching and sunlight—just ensure the perch isn’t in direct summer heat.
2. Quiet Corners: Shy cats prefer low-traffic areas (e.g., beside a bookshelf), while social cats may enjoy living rooms.
3. Away from Hazards: Avoid noisy appliances (washing machines), fragile items, or tight spaces where the tower could tip.
4. Stable Flooring: Place on a flat, non-slippery surface (not uneven rugs).
Pro Tip: Observe your cat’s favorite lounging spots first—they’ll use the tower more if it’s in their territory!

Are cat enclosures safe for kittens or elderly cats to use?

Cat enclosures can be safe for both kittens and elderly cats with proper modifications—ensure the spacing between bars or mesh is narrow enough (under 2.5cm) to prevent escapes, and include ramps instead of ladders for older cats with mobility issues. Kittens benefit from low platforms and soft flooring, while seniors need cushioned resting spots and shade from harsh weather; always use non-toxic, weatherproof materials and secure latches to keep them protected. Supervised introduction helps them adjust, and adding tiered levels accommodates playful kittens and less mobile older cats.

Does the cat tree come with instructions for assembly?

Yes, every cat tree we offer comes with a detailed and easy-to-understand instruction manual to help you assemble it step-by-step. The manual is designed so that even if you don’t have much experience with furniture assembly, you can quickly and easily set up the cat tree without any confusion or frustration. Additionally, if you encounter any problems or have questions during assembly, our customer service team is always available and happy to assist you. We want to make sure your experience is smooth and hassle-free, so your cat can enjoy their new tree as soon as possible, making it a fun and safe space for them.

Does the cat tree come with cat scratching posts, ramps, or platforms?

Our cat trees come equipped with essential features such as cat scratching posts, ramps, and platforms to support your cat’s natural instincts. Scratching posts help cats keep their claws healthy and prevent damage to your furniture, while ramps and platforms provide exercise and resting spots. Different models offer various combinations of these features to suit cats of all ages and activity levels. Whether your cat loves to climb, scratch, or relax, you can choose a tree that meets their needs. We offer a variety of styles, ensuring both functionality and fun for your feline friend every day.

How do I clean cat supplies, including the cat tree, to keep it hygienic for my cat?

Keep your cat’s belongings fresh and hygienic with these simple steps:
1. Cat Tree Cleaning
- Vacuum First: Remove loose fur and debris with a brush attachment.
- Spot-Clean Stains: Use a pet-safe cleaner (1:1 vinegar-water mix or enzyme cleaner) on fabric/carpet areas.
- Sisal Rope Posts: Scrub with a toothbrush and mild soap, then air dry.
- Wooden Parts: Wipe with a damp cloth (avoid soaking).
2. Food & Water Bowls
- Daily: Rinse with hot water.
- Weekly: Wash with mild dish soap or run through the dishwasher (if safe).
3. Litter Box & Scoop
- Daily: Scoop waste.
- Weekly: Empty, scrub with pet-safe disinfectant, and rinse thoroughly.
4. Soft Bedding & Toys
- Machine Wash: Use fragrance-free detergent (check labels for temperature).
- Plastic/Metal Toys: Soak in warm, soapy water, then rinse.
5. Grooming Tools
- Remove fur, then soak brushes in warm, soapy water. Rinse and air dry.
Pro Tips:
- Sun-Dry fabric items to kill odors naturally.
- Rotate Toys weekly to reduce germ buildup.
Regular cleaning keeps your cat healthy and your home fresh!

How do I repair a cat tree if it gets damaged or worn out?

If your cat tree is wobbly or frayed, try these quick fixes:
1. Tighten & Stabilize
- Use a screwdriver to secure loose screws. Add wood glue for extra strength.
- For a shaky base, attach a wider board or weigh it down (e.g., sandbag).
2. Repair Scratching Posts
- Rewrap damaged sisal rope: Secure new rope with hot glue or staples.
3. Patch Torn Fabric
- Staple or glue the loose carpet back in place. For big tears, replace with a scrap of similar material.
4. Reinforce Weak Platforms
- Screw in L-brackets or add plywood underneath for support.
Prevent Future Damage
- Rotate the tree to spread wear.
- Trim your cat’s nails regularly.
If it’s beyond repair, consider a sturdier replacement. Most supplies (sisal rope, glue) are available at shops. Easy fixes can extend your cat tree’s life for years!

Can I return or exchange a cat tree if it doesn’t meet my expectations?

Yes, you can exchange your cat tree if it doesn't meet your expectations. We offer a 30-day return and exchange policy to ensure customer satisfaction. To initiate an exchange, please contact us at cs.au@costway.comwithin 30 days of receiving your order. Provide your order details and the reason for the exchange. We may request images or videos of the product and its packaging to facilitate the process.
Once approved, we will provide you with a return label and instructions. Please note that if the exchange is not due to a quality-related issue, return shipping costs may apply. For more information, please refer to our Return Policy.

Is there a warranty for cat accessories like cat trees?

Yes, Costway provides a warranty for cat accessories such as cat trees. Specifically, our warranty policy includes a 1-year limited warranty for items like these. This means if you experience any manufacturing defects or quality-related issues within this period, we will assist you with repair or replacement. However, please note that the warranty does not cover damages caused by misuse, accidental damage, or repairs made by anyone other than Costway.
Additionally, for returns related to quality problems, Costway will cover the return shipping costs. For non-quality-related returns, the return shipping fee will be deducted from your refund. If you have any further questions or need assistance, our customer service team is always here to help.