Trampolines

Treadmills Outdoor & Patio Furniture Office Desks Trampolines

Frequently Asked Questions

What is the weight limit for a rectangular trampoline?

The weight capacity of rectangular trampolines varies depending on the specific model. In general, these trampolines support weight limits ranging from 100 kg to 200 kg, making them suitable for different age groups and usage needs. If you're considering pairing a trampoline with other outdoor toys like a kids car, be sure to check the individual product capacities to ensure safe use. To select the right trampoline, refer to each model's specifications on our website, including weight capacity. For questions, contact our customer service team at [email protected].

How do I assemble a rectangular trampoline?

To assemble a rectangular trampoline purchased from Costway, follow these general steps:
1. Unbox and Organize: Lay out all parts and verify against the included parts list.
2. Assemble the Frame: Connect the frame sections using the provided bolts and tools.
3. Attach the Springs: Secure the springs to the jumping mat and frame, ensuring even tension.
4. Install the Enclosure Net: Set up the enclosure poles and net, following the instructions for proper alignment.
5. Safety Check: Inspect all connections and ensure the trampoline is stable before use.
For detailed, model-specific instructions, refer to the user manual included with your trampoline. If you need further assistance or a digital copy of the manual, please contact our customer service team at [email protected].

What safety features does a rectangular trampoline have?

We prioritise your child's safety in our rectangular trampoline designs. Our rectangular trampolines adhere to ASTM safety standards, ensuring superior quality and protection.
Key Safety Features:
- High-Density Enclosure Net: Made from durable PE material, the net is installed outside the jumping mat, providing a larger jumping area and preventing accidental falls.
- Foam-Wrapped Net Poles: All poles are covered with soft foam pads to reduce the risk of injury from impacts.
- Seamless Safety Pad: The safety pad covers all springs and adopts a seamless design to prevent getting stuck, enhancing overall safety.
- Double-Sided Zipper with Buckle: The entrance is equipped with a two-sided L-shaped zipper and buckle to ensure double closure, preventing accidental openings.
- Curved Steel Poles: Unlike straight poles, curved poles create ample space between the net and poles, protecting kids from getting injured in case of falling.
These features collectively ensure a safe and enjoyable jumping experience for your children.

Do small trampolines come with a warranty?

We provide a warranty policy:
One(1) year limited warranty for Costway® home appliances;
One hundred and eighty(180) days limited warranty for other Costway® items.
Costway® Warranty does not cover failures: abuse, accidental damage, or when repairs have been made or attempted by anyone other than Costway.
As for the return shipping, Costway will fulfil all costs for quality-related problems under normal conditions. If it's not a quality-related problem, please note the return shipping fee will be deducted from the total return.

How do I maintain and clean my rectangular trampoline?

Cleaning:
Frame & Springs – Wipe down with a damp cloth and mild soap. Avoid harsh chemicals that could cause rust.
Jumping Mat – Use a soft brush or sponge with water and gentle detergent. Rinse with a hose (avoid high pressure).
Safety Net & Padding – Spot-clean with a damp cloth; air dry completely before use.
Maintenance Tips:
Regular Inspections – Check for tears, rust, or loose springs before each use.
Weather Protection – Use a cover when not in use to prevent UV damage and debris buildup.
Avoid Weight Overload – Follow the manufacturer’s weight limit to prevent mat sagging or frame stress.
Winter Care – Disassemble or securely cover the trampoline in heavy snow/wind to avoid damage.

How do I choose the right size trampoline for my kids?

Choosing the right trampoline size for your kids involves considering their age, available space, and safety requirements. At Costway, we offer a variety of trampolines to suit different needs.
Age and Size Recommendations:
- Toddlers (1–3 years): Opt for mini trampolines (3–4 ft) with safety handles for indoor use.
- Young Children (4–6 years): Consider 6–8 ft trampolines with enclosure nets for added safety.
- Older Children (7–10 years): 8–10 ft trampolines provide ample space for active play.
- Preteens and Teens (11+ years): 12–14 ft trampolines accommodate growing kids and allow for more advanced activities.
Space Considerations:
Ensure you have sufficient space in your backyard, allowing at least 1.5 meters of clearance around the trampoline for safety.
Safety Features:
All our trampolines are designed with safety in mind, featuring enclosure nets, padded poles, and sturdy frames to prevent accidents. You can make a choice based on the information provided on the product page.

What materials are small trampolines made of, and which ones are more durable?

Our small trampolines are constructed using high-quality materials to ensure durability and safety for children. The frames are made from galvanized steel, providing strong resistance to rust and structural stability. The jumping mats are crafted from wear-resistant polypropylene (PP), offering excellent elasticity and long-lasting performance. For added safety, the trampolines feature enclosure nets made of polyethylene (PE) or polyester, and the poles are padded with EPE foam to prevent injuries. Additionally, protective covers made from PVC shield the springs or bungee cords, which are designed to be both resilient and gentle on children's joints. These materials collectively contribute to a safe and enjoyable bouncing experience for kids.
These materials are selected to provide a balance of safety, durability, and performance. For detailed specifications of each trampoline model, please refer to the product page.

How long does it take to receive my small trampoline after placing an order?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order in 1-2 business days. It is then picked, packed, and dispatched. Please note that delivery times vary depending on your location and the possible courier screening the package goes through. Our standard delivery times (2-7 business days) are estimated and may vary due to external factors outside Costway AU and our courier's control. These factors may include but are not limited to extreme weather conditions and technical failures.

Can I exchange my rectangular trampoline if it doesn't meet my expectations?

Yes, you can exchange your rectangular trampoline if it doesn't meet your expectations. We offer a 30-day return and exchange policy to ensure customer satisfaction. To initiate an exchange, please contact us at [email protected] within 30 days of receiving your order. Provide your order details and the reason for the exchange. We may request images or videos of the product and its packaging to facilitate the process. Once approved, we will provide you with a return label and instructions.
Please note that if the exchange is not due to a quality-related issue, return shipping costs may apply. For more information, please refer to our Return Policy.

What should I do if I lose the rectangular trampoline part during assembly or after purchase?

If you lose the rectangular trampoline part during assembly or after purchase, please contact our customer service team at [email protected] with your order number and tracking number. After confirming your order, we will arrange for the missing part to be sent to you as soon as possible. For more information on after-sales service and common issues, please visit our Help Center. Costway is committed to providing you with quality products and professional support to ensure a smooth shopping experience.