Order Cancellation before Shipment
If you need to cancel your order, you must cancel within 24 hours to receive a refund.
Contact us via [email protected] to have your order cancelled immediately. Please provide the order details, including the order number, receiver's name and/or email address. Your refund will be processed, and a credit will automatically be applied to the original payment method within 3-7 business days.
If any shipment is not fulfilled or shipped out after label creation, shipments exceeding 10 business days have the option to choose order cancellations or partial refunds.
Order Cancellation after Shipment
If you need to cancel after 24 hours of the order and before the item is delivered, you will receive a refund minus a recall fee of $25. After receiving the returned item, the refund minus a recall fee will be credited back to your original payment account within 3-7 business days.
For any item returns, you can request a return label. Please notify us in advance for any of the following returned reasons, so we can anticipate that return. We will require images and/or videos of the product as well as the package box.
If you feel you have received a faulty or defective product, we want to quickly correct the problem, please get in touch with us at [email protected] before returning the item.
Received the Wrong Item
We follow careful order-picking procedures to ensure every item in your order is correct, but we occasionally make mistakes. You can keep the wrong item with a partial refund or request the correct item. We may offer you a free-of-charge return shipping label to request the correct item. After receiving your returned item, please email us at [email protected], indicating your order details. We will, upon request, send you the correct item or issue a refund.
Item Damaged During Transit
In the unlikely event your item arrives in less than perfect condition, please reject the delivery immediately and contact us at [email protected]. We will work with the shipping company and expedite your new replacement order. Alternatively, a refund can be requested after we’ve submitted a damage claim with the shipping company and received confirmation.
Missing or Lost Item
If you suspect your package is missing or lost, please email our customer service team at [email protected] with the order number and the tracking number so we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. The process will likely take 7 days to receive a formal confirmation from the shipping company.