Privacy Policy

This is the privacy policy statement of (Hereinafter "Costway", "our", "we", or "us"). The purpose of this statement is to provide you with information about how Costway collects, uses, and shares the information we get from our customers and visitors. The collection efforts are designed to improve the shopping experience of our customers and to provide customers with relevant information about our products, services, and promotions.

Costway AU is committed to the protection and privacy of any personal information that you may give us. We comply with the Privacy Act 1988 and the Australian Privacy Principles.

Information we collect:

"Personal information" and "sensitive information" have the same meaning as in the Privacy Act of 1988. Personal information includes any information that can be used to identify your personal identity.

We may collect your contact information including names, user names, billing and shipping addresses, email addresses, phone numbers and other digital information.

We may collect your payment information including credit/debit card numbers and PayPal accounts when you place orders. We may collect your purchase/return/exchange information and information on how you are using our website including your IP addresses, details about your visits to the website, your browser types, the amount of time you spend on our website and other data. We may also track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using third-party tracking tools.

How we collect information:

We may collect information from you directly. Examples include:

You create a Costway account.

You subscribe the newsletters, email notifications or mobile messages from us.

You visit the site and purchase our products.

You upload pictures, comments or reviews on our site. You connect us for customer service via email or other social media platforms. You participate in the questionnaires from Costway. You enter a lottery, contest or promotion activity. We may collect information from you passively. For example, we may use tracking tools like browser cookies, Google Analytics, tracking pixels/web beacons, and or other technologies to receive and store certain types of information. We may have third party business partners to collect non-personally identifiable information when you visit the site. We may collect your information from other sources. For example, when your friends purchase from Costway and send the product to you, or your friends submit your information to us through a refer-a-friend type feature. If you use one of such features, please be sure you have been authorized by a very close friend or family to share the information, and you submit the email address only.

How we use the information we collect:

We use the information for business purposes, including:

Managing and fulfilling purchases, orders, payments, returns and refunds.

Providing satisfying customer services.

Responding to your comments, reviews and opinions.

Conducting the survey, research and analysis.

Marketing purposes like sending you coupons, newsletters, emails, promotions, etc.

We don't trade, sell or rent your personally identifiable information with third parties. However, we may share the information for business purposes as legal. Examples including:

We may share your information with Costway families (including all members of the company and subsidiaries) for offering you better products and services.

We may share the information with third-party partners who provide us support and services to market our products and services. The third-party partners may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.

You have the right to ask us not to process your personal data for marketing purposes by contacting us at the address given below. We may share your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect our rights, property, or safety or that of our customers, or other third parties. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Google Adwords & Analytics remarketing cookies:

We use Google Adwords remarketing services to show advertisements on third party websites (including Google) to previous visitors of Costway. This might mean we show advertisements to visitors who, for instance, have not yet successfully completed the order process. The advertisements may be text-based, or they may be display ads within the Google Display Network.

All collected data is used in accordance with our privacy policy, as well as Google’s. You can set up your preferences regarding advertisements through the Google Ad Preference page.

Affiliate cookies:

We cooperate with affiliate business partners to collect information and other behavioural data from you for purposes such as targeting advertising services and better understanding the effectiveness of our affiliate advertisements placed on third party websites.

Social media cookies:

When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain social media account information (e.g., name, username, email address, gender) as determined by the settings of the social media services to deliver the content or as part of the operation of the website, plug-in or application. Social media platforms may collect information about your use of our services and may notify other users of the platform about your activities on our website and device applications. Social media services may also use cookies or other technologies to provide services or track your online activities over time and across multiple websites and device applications. Your interactions with social media features are governed by the respective privacy policies of the companies providing the features.


All of the information we collect is stored within our customer database and are used only for confirmation, shipping and billing of your order. Except as set out in this privacy policy your personal data will not be used for any other purpose without your consent.

Your information is stored in secure servers in accordance with all applicable laws and regulations. Any payment transactions will be encrypted using appropriate technology.

We recommend customers carefully check the accounts and report any unexpected activity to us as well as bank companies immediately. We don't recommend you share your passwords.

You may request access to any information which is stored within our database. You may also request changes to the details which we hold about you if they are incorrect or incomplete.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not have any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to this statement:

Costway will continue to use new technologies and improve the services and features we provide. As a result, this Privacy Policy is subject to change. If there are changes to this Privacy Policy, we will post them here or in other formats for you to view.

Contact us:

If you have any questions regarding or concerning this Privacy Policy or are concerned that the way Costway collects, holds, uses or discloses your personal information may be in breach of the Australian Privacy Principles, please do not hesitate to contact us by email at [email protected]